REALM – FAQ

FREQUENTLY ASKED QUESTIONS ABOUT REALM

 

WHAT IS REALM?

REALM is a church database and communication tool. It is accessible through any browser on a PC, laptop or mobile device that use iOS, Android and Windows operating systems. For an invitation to create a REALM account, please contact the church office.

IS REALM SECURE?

Yes. The confidentiality of your data is our main priority. REALM is a secure site that is supported by ACS Technologies. They are the largest developer of church management software in the industry. To ensure your data is 100% secure and protected, they utilize the most up-to-date security technology available.

WHO CAN SEE MY CONTACT INFORMATION ON REALM?

You can choose by editing your own privacy settings! Only registered users have access to the non-private contact information via their own account. REALM administrators (select ICC staff members) can see all information. No one else on the internet can see your information.

CAN I REGISTER FOR AN EVENT WITHOUT AN ACCOUNT?

Yes. However, we recommend creating an account if you plan on registering for something again in the future. It will make the process much smoother for you. You can also easily register members of your household as well as manage your registrations, payments and online giving. For an invitation to create a REALM account, please contact the church office.

WHAT IF I FORGET MY PASSWORD?

On the log in screen, you can click “forgot my password” and be sent a time-sensitive email invitation to reset. You’ll have 24 hours to act. Need further assistance? Email office@islandchristian.com to request a password change. Administrators cannot see user passwords because they are private. They can only reset passwords. Once a password is reset, your new password will be emailed to you. When you log back into your myICC account, you will be prompted to change your password and your new password will take effect immediately.

CAN I CHANGE MY PASSWORD?

Yes. You will need to know your current password to do this. Log into REALM and click the drop-down next to your name. Select “Manage Account” and follow the instructions. Your new password will take effect immediately.

WHO WILL HAVE ACCESS TO MY GIVING RECORD?

You and authorized ICC office staff will be the only people that have access to information about your giving record. Neither church officers nor the pastoral staff have access to this information.

WHAT DO I DO IF MY GIVING RECORD APPEARS TO BE INCORRECT?

Keep in mind that giving records can lag behind a week or two during certain busy times of the year. Please allow at least two weeks for your record to be updated from any given date. If there is still concern that an item is not showing on your record after this two week period, please contact Andy Laub at (631) 822-3000 x 206.

CAN I BOOKMARK THE REALM WEBPAGE SO I DO NOT HAVE TO GO THROUGH THE CHURCH WEBSITE?

Yes! Please feel free to save the REALM page to your favorites list in your web browser for easy access. A super-convenient mobile app will be available in the near future.

HOW DO I REGISTER FOR EVENTS?

Find the event you’re looking for via the sliders on the homepage, using a direct URL or from the events calendar found by clicking EVENT on the navigation bar at the top of any page. Then follow the directions found HERE.

WHY AM I HAVING TROUBLE LOGGING IN?

It’s probably your browser. You may need to switch to another one or update your current one.

Desktop/Laptop

For best results, keep your browser updated to the latest version. We recommend using the latest version of any of the following internet browsers:

  • Chrome
  • Firefox
  • Microsoft Edge
  • Safari

REALM no longer supports IE (Internet Explorer).

Are you using the latest browser? Go to whatsmybrowser.org/ to find out.

Operating Systems:

Some older operating systems cannot use the latest browser versions. If your operating system cannot use the latest version of your browser, update the operating system first. This will not only give you access to the best features in REALM, but will help ensure your security on the Internet. Out-of-date operating systems and browsers are far more vulnerable to attacks.

Mobile

Some of Realm’s larger features require the workspace of a full monitor and will not work on a mobile device. Others are well-suited to smaller devices. But, to get the best experience, you need the latest version of your mobile browser. Older devices, whose operating systems can’t support it, might not work. iOS 9.3.5 and earlier, for instance, are too outdated to work reliably with Realm.

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